Got a question? We have probably heard it before! We put together this list of our most common questions to help you find answers quickly. If you still cannot find what you are looking for, do not hesitate to reach out to us directly.

## Orders & Payments

Q: Can I change or cancel my order after placing it?

A: We move pretty quickly to get your new clothes packed and shipped! If you realize you made a mistake (like ordering the wrong size or entering the wrong shipping address), please email us at support@styleyup.store immediately. If your order has not been processed or handed over to our shipping carrier yet (usually before our 2:00 PM EST daily cut-off), we will do our absolute best to update or cancel it for you. Once it leaves our warehouse, we cannot make any changes.

Q: What payment methods do you accept?

A: We want checkout to be a breeze. We securely accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

Q: Will I be charged customs or duties?

A: Currently, we only ship within the United States, so you do not have to worry about any international customs fees or duties.

## Shipping & Delivery

Q: Where do your clothes ship from?

A: Every single order is carefully packed and shipped out directly from our dedicated fulfillment warehouse located in East Point, Georgia.

Q: How much is shipping and how long does it take?

A: For standard shipping within the US, we charge a flat rate of $5.95, and your package will typically arrive within 3 to 5 business days after processing. Even better, if your order totals over $75, standard shipping is completely free! If you are in a rush, we also offer an Express option ($14.95) that takes 1 to 2 business days in transit. Please remember that we need 1 to 2 business days to process and pack your order before it ships.

Q: How do I track my package?

A: The second your order leaves our Georgia facility, we will shoot you an email with a tracking link. Just click that link to see exactly where your package is.

## Returns & Exchanges

Q: What is your return policy?

A: We want you to love your Styleyup pieces. If something does not work out, you have 30 days from the date of delivery to request a return. The items must be unworn, unwashed, and still have all the original tags attached.

Q: How do I start a return?

A: Please do not just send the package back! You need to email us first at support@styleyup.store with your Order Number. We will review your request and reply with the proper instructions and a Return Authorization.

Q: I live near East Point, GA. Can I just drop off my return or pick up my order in person?

A: As much as we would love to meet you, our facility at 1753 Mcclelland Ave is strictly a busy fulfillment warehouse, not a retail storefront. For safety and operational reasons, we absolutely cannot accept walk-ins, local pick-ups, or in-person return drop-offs. All orders and returns must be handled through the mail.

## Sizing & Products

Q: I am not sure what size to buy. Can you help?

A: Absolutely! We know that fabrics like linen and denim can fit differently depending on the cut. If you are stuck between two sizes or want to know if a specific dress is stretchy, just send us an email. Let us know your usual measurements, and our team will gladly help you find the perfect fit.

## Contact Us

Q: How can I get in touch with a real person?

A: We are right here! You can email us anytime at support@styleyup.store. Our team is online Monday through Friday, from 9:00 AM to 5:00 PM (EST). We aim to reply to all messages within 24 hours during the business week.